FAQs

Payment Options   Back to Top

We accept Visa, Mastercard, Discover, American Express, PayPal and other electronic payment options. Credit cards must be issued by a US bank. Your order will be billed when merchandise is shipped. Please contact us at 866-415-7204 if you wish to pay offline via wire transfer or other means. 


Shipping & Delivery   Back to Top

When in stock, orders will be shipped via UPS or other common carrier within the contiguous United States and Canada by the end of the next business day. All international orders must be shipped via a freight forwarder.

Free delivery is also available in South Florida - Miami-Dade, Broward and Palm Beach Counties. Please contact us at 866-415-7204 to schedule your free delivery.


Sales Tax   Back to Top

Applicable sales tax will be added to your order for shipments to residents in the State of Florida.


Return & Exchange Policy   Back to Top

We hope that you are pleased with your purchase. If you are not satisfied with an item that you have purchased, you may return the item within 30 days from the delivery date for a full refund of the purchase price, minus shipping, handling and other charges. All returned merchandise will be inspected and may be subject to a restocking charge.

The item must be returned complete, including all parts and accessories, unused and in good condition, in its original box properly packed for shipment, and accompanied by a Return Goods Authorization number (RGA#). See Return Instructions section below.

Please inspect all merchandise upon receipt. If you are not satisfied with an item that you have purchased, please contact us at websales@farreys.com or at 866-415-7204 within 5 days from the delivery date to report a damaged or defective item, shortages, etc. and obtain your RGA#.

Technical Product Issues

Most technical product issues, including fan motor problems, are generally resolved by the manufacturer’s technical support team. (Manufacturer’s contact information can be found in the original product box.) If the manufacturer determines that a product is defective and it is within the 30 days from the delivery date, then please follow the Return Instructions below. After 30 days from the delivery date, the manufacturer will handle the replacement or repair of the defective product under their product warranty guidelines.

Merchandise Not Eligible For Return

  1. Light bulbs, parts and shades.
  2. Custom product ‘built to order’, unless determined by manufacturer to be defective.
  3. Red Tag sale item, unless determined by manufacturer to be defective.

Return Instructions

  1. Contact us at websales@farreys.com within 5 days from delivery date for a Return Goods Authorization number (RGA#).
  2. An item must be returned complete, including all parts and accessories, unused, in good condition, and in its original box properly packed for shipment. 
  3. Remember to enclose a copy of your sales invoice with a notation as to the reason for the return and the RGA# in the product box. The item must be returned within 30 days of the delivery date.

Refused Delivery

A refused delivery may be subject to restocking, shipping and other charges.


Cancellations

Please contact customer service at 866-415-7204 or at websales@farreys.com (provided on your electronic receipt or invoice) to cancel an order or an item(s) on an order. A cancellation may be subject to cancellation fees and other charges depending on the stage of the sales order.

Pricing Error

In the event of a pricing error the customer will be given the option of paying the corrected price or canceling the order without penalty.  


Security & Privacy    Back to Top

Farrey's considers the security of your personal data to be of foremost importance and our website employs the latest in encrypted software. Your personal information is never sold or shared and is only used to efficiently process your orders and occasionally update you on upcoming opportunities.


Contact Us   Back to Top

We are here to help you make informed decisions about your lighting and decorative bath & hardware choices. Please contact us at websales@farreys.com or 866-415-7204 with any questions. Our in-store service hours are Monday through Friday 8 am to 5 pm EST and Saturday 10 am to 4 pm EST.