Farreys.com Policies

Payment Options

We accept Visa, Mastercard, Discover and American Express through our online store. Orders will be billed in full at time of shipping. For international orders, we can only accept payments via credit cards issued by a US bank. Please contact us if you wish to pay offline via wire transfer or other means.

Shipping

Note: Farreys.com is currently only accepting orders for delivery to the United States and Canada.

All orders within the contiguous U.S. will be shipped by UPS or common carrier. Shipping and handling charges for all items (domestic and international) is a per item charge based on the weight of the item, the size of the box and the delivery destination.

Local Stock Availability

Stock Status as indicated on our website may not reflect availability of the product at a specific local Farrey's Lighting & Bath showroom. Please contact the showroom nearest you to confirm local availability.

Sales Tax

Applicable sales tax will be added to your order for shipments to residents in the State of Florida.

110% Low Price Guarantee

Farreys.com is dedicated to providing our customers quality merchandise at competitive pricing. We back this dedication with a 110% Low Price Guarantee: If you find a lower qualifying price (including shipping, handling and sales tax as applicable) on the same product, we will match that price and beat it by an additional 10% of the difference in price. We offer our 110% Low Price Guarantee with the following conditions:

  • The product must be in stock and available for immediate shipment from the competitor.
  • The advertised price must be from an authorized online or offline U.S. retailer.
  • Our 110% Low Price Guarantee does not apply to close out, discontinued or clearance items.
  • The price must be a published price or be a written quotation from a competitor that can be verified by us, not a verbal price quote.
  • Our Low Price Guarantee cannot be applied to previous orders, only new orders. Refunds will not be applied after your order is placed.
  • Our Low Price Guarantee will not be applied if it would result in a price less than our cost.
  • Due to our already low prices or manufacturer restrictions on some product lines, our low price guarantee does not apply to some product lines or products. Due to manufacturer restrictions, we are not able to match prices for specific products on some product lines, including but not limited to Casablanca Fan Company, Ambience, George Kovacs, Metropolitan, Minka Aire, Minka Lavery, Minka Energy Star and Minka Great Outdoors. Not all products for these product lines are limited by the manufacturer restrictions, so please call us if you have found a lower price.

Coupon Discount Exclusions

The following product lines have chosen not to participate in Farrey's coupon discount program and as such coupon code discounts are not applied:

  • Ambience
  • George Kovacs
  • House of Troy
  • Metropolitan
  • Minka Aire
  • Minka Lavery
  • Minka Great Outdoors

Return & Exchange Policy

For online purchases only.

We believe that you will be pleased with your purchase. However, we realize that items may arrive defective, damaged, or not as you had anticipated. Please inspect all merchandise within 48 hours of delivery. MERCHANDISE RETURNED WITHOUT AN RGA NUMBER WILL BE REFUSED.

Damaged Merchandise

Inspect your merchandise immediately upon receipt. If the merchandise was damaged during shipping, please file a claim with the carrier immediately.

Defective Merchandise

Product technical issues, including fan motor problems, can be resolved quickly through the manufacturer’s technical support telephone number (enclosed with the product information within the box). If the manufacturer cannot solve the problem, we will replace the defective product, except for defective bulbs. Contact Farreys.com for a Return Goods Authorization (RGA). After thirty (30) days of receipt of merchandise, replacement or repair of a defective product must be handled by the manufacturer under the guidelines of the product warranty.

General Returns

Farreys.com hopes that you will be satisfied with your order. In the event that you would like to return your merchandise, and it has NOT been installed, you may return it within thirty (30) days of receipt. Please contact Farreys.com for a Returned Goods Authorization (RGA) number within thirty (30) days of receiving the merchandise.

Product returned must be accompanied with an RGA and will be accepted less shipping costs. The product must be returned in its original condition with all parts intact. A credit will not be issued if the merchandise is not the original product invoiced or in the original packaging.

Please be aware that some items may have already shipped from a manufacturer and be in route to the distributor for final shipment to you. In such a case, cancellation fees apply. No order is considered cancelled until you receive an email confirmation of the cancellation.

Instructions for Returns:

1. Contact Farreys.com within 72 hours of delivery date for a Return Goods Authorization.
2. All goods must returned in original package within 30 days from delivery date.
3. Enclose the invoice with reason for return.

All returned merchandise will be inspected and may be subject to a restocking charge.

Acceptable returned merchandise must be:

· Unused
· In its original box with sufficient packaging materials
· In resalable condition
· Has not been installed or modified in any way
· Accompanied by a Return Goods Authorization number.

The following types of items and orders do not qualify for returns or refund:

· Large orders: Orders containing 10 qty or more of a single item, or an order having an invoice total greater than $2000.
· Light bulbs, parts, and shades.
· Custom orders or products built to order; unless found to be defective.
· Special purchases such as: inventory sale items, custom quotes, special discounts, clearance items, etc.

Refused Delivery

Refused deliveries are subject to a minimum 15% restocking charge (up to 50% restocking charge on custom or special order products) plus the cost of return shipping.

Data Security

When shopping at Farreys.com, we use the latest technology to protect your information. Secure server software works with your supported web browser to encrypt your personal data as it is sent from your computer to our server. The small lock on the top or bottom bar of your browser window will indicate a secure connection via a “locked” padlock at the time you enter your payment information.

Safe Shopping Promise

The Farrey’s Safe Shopping Promise protects you while you shop at Farreys.com so you never have to worry about your credit card safety. We guarantee that every transaction you make at Farreys.com will be safe. You pay nothing if unauthorized charges are made to your card as a result of shopping at Farreys.com. See our data security details below.

Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, Farreys.com will cover the entire liability for you , up to the full $50.00. Farreys.com will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at Farreys.com.

In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Use of Information

Information about our customers is an important part of our business, and we do not sell it to others. Name, address, phone number, customer number, and credit card information are used to ship and bill orders and for future marketing purposes with Farrey’s. In addition, phone number and customer number are used in case there is a problem with your order and customer service needs to contact you. Personal information allows our web site to make product recommendations to you. If you provide us with your email address, you may receive periodic email promotions and special offers from Farrey’s. See also: Privacy Policy.

Cancellations

Please contact customer service at 888-854-5483 or via email (provided on your electronic receipt or invoice) for cancellation requests. Cancellations may be subject to a cancellation fee, unless the order is cancelled within one business day of the order being placed. Cancellation fees increase the further Farreys.com and the manufacturer have processed your order. The minimum order cancellation fee is 15% of the purchase price. Orders cannot be cancelled after the manufacturer has processed and/or shipped the items.

Pricing Errors

Due to human error, our site may list an occasional incorrect price. While we make every effort to ensure these mistakes do not happen, Farreys.com cannot honor incorrect prices. In the event an error is found, we will inform the customer before the order is placed. At that time the customer will have the option to place the order with the correct pricing, or to cancel their order completely.

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